Refund and Returns Policy

Daksha Jewels

A division of Ocean Gems and Pearls

Last updated: 20/07/2026

At Daksha Jewels, we want you to love what you order. Each piece is handled with care, from hallmarking to packaging, before it reaches you. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return or exchange within 5 days of delivery, provided:

  • The item is unused, unworn, and undamaged
  • The item is in its original packaging, with all tags, pouches, and boxes intact
  • The original hallmarking card/certificate (if provided) is included
  • The item is not part of our non-returnable category (see Section 2)

Items that show signs of wear, alteration, or damage caused after delivery will not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned, exchanged, or refunded, except in cases of manufacturing defect or an item materially different from what was ordered:

  • Customized or made-to-order jewellery (engraved pieces, custom sizing, bespoke designs)
  • Earrings and other items classified as personal-wear/hygiene-sensitive products
  • Items purchased on final sale or clearance, where marked as non-returnable at checkout
  • Gift cards or vouchers

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/video of the item and packaging as received
  • A brief description of the issue

Once verified, we will offer a free replacement, exchange, or full refund, including any shipping charges incurred, at your preference.

4. How to Initiate a Return or Exchange

  • Contact us at dekshajewels@gmail.com or +91 93886 15809 with your order number and reason for return
  • Our team will review your request and share return instructions, including the return address
  • Pack the item securely in its original packaging to prevent damage during transit
  • Once we receive and inspect the item, we will notify you of the approval or rejection of your return

Please note: items returned without prior authorization from our team may experience delays in processing or may not be accepted.

5. Return Shipping

  • For returns due to a change of mind, return shipping costs are borne by the customer, unless otherwise specified
  • For damaged, defective, or incorrect items, we will cover the return shipping cost or arrange a reverse pickup where available
  • We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us

6. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within +91 93886 15809 business days
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account
  • Shipping charges paid at the time of order (if any) are non-refundable, except in cases of our error (damaged, defective, or incorrect item)

7. Exchanges

If you’d like a different size, design, or product instead of a refund, we’re happy to arrange an exchange, subject to product availability. Any price difference between items will be adjusted at the time of exchange — you’ll be charged for the difference or refunded, as applicable.

8. Cancellations

  • Orders can be cancelled free of charge before they are shipped. Please contact us as soon as possible if you wish to cancel.
  • Once an order has been dispatched, it cannot be cancelled — you may initiate a return once the item is delivered, subject to the eligibility criteria in Section 1
  • Custom or made-to-order pieces may not be eligible for cancellation once production has begun

9. Authenticity and Hallmarking Claims

All silver jewellery sold on our Site is 925 hallmarked pure silver, and gemstones/pearls are genuine as described on the product listing. Any concern regarding purity or authenticity should be raised within the return window along with supporting evidence. We reserve the right to verify such claims before processing a return, exchange, or refund.

10. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to us:

Daksha Jewels
A division of Ocean Gems and Pearls
Address: Keston Rd, Kowdiar, Thiruvananthapuram, Kerala 695003
Email: dekshajewels@gmail.com
Phone: +91 93886 15809

11. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.