Privacy Policy

Daksha Jewels

A division of Ocean Gems and Pearls
Last updated: 20/07/2026

Daksha Jewels (“we,””us,””our,” or “the Company”) operates the website dakshajewels.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us. Please read this policy carefully. By using our Site, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide to Us

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via our payment gateway — we do not store card numbers or CVV)
  • Order history and preferences
  • Any message, feedback, or query you submit through our contact or custom-order forms
1.2 Information Collected Automatically

When you browse our Site, we automatically collect certain technical data, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring URL
  • Cookies and similar tracking technologies (see Section 5)
1.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (confirming successful/failed transactions)
  • Shipping and courier partners (delivery status updates)
  • Social media platforms, if you interact with us via Facebook, Instagram, or WhatsApp

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and deliver your orders
  • Create and manage your account
  • Communicate with you about orders, shipping updates, and customer support queries
  • Respond to custom jewellery order requests
  • Send promotional emails, offers, or newsletters (only if you have opted in)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, unauthorized transactions, and misuse of the Site
  • Comply with applicable legal and regulatory obligations (including tax and hallmarking/BIS-related record-keeping where applicable)

We do not use your personal information for any purpose incompatible with the ones listed above without your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service providers: With trusted third parties who help us operate our business, such as payment gateways (e.g., Razorpay), courier/logistics partners, hosting providers, and email service providers — solely to perform services on our behalf.
  • Ocean Gems and Pearls (parent company): For internal business, sourcing, and quality-assurance purposes, since Daksha Jewels operates as a division of Ocean Gems and Pearls.
  • Legal requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Daksha Jewels, our customers, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Payment Security

All online payments are processed through secure, PCI-DSS-compliant third-party payment gateways. Daksha Jewels does not store your full card number, CVV, or net-banking credentials on our servers at any time. Please refer to our payment partner’s own privacy and security policy for details on how they handle your payment data.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep you logged in and remember your cart contents
  • Understand how visitors use our Site (analytics)
  • Personalize content and show relevant offers
  • Enable social media features (e.g., Instagram/Facebook plugins)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site, such as checkout functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Maintain records for accounting, tax, and legal compliance
  • Resolve disputes and enforce our agreements

Once this period lapses, your data is either securely deleted or anonymized, unless a longer retention period is required by law.

7. Your Rights

Depending on applicable law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal/record-keeping exceptions)
  • Withdraw consent to marketing communications at any time (via the “unsubscribe” link in our emails, or by contacting us directly)
  • Request a copy of your data in a portable format, where applicable

To exercise any of these rights, please contact us using the details in Section 11.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption on our Site, restricted access to customer data, and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

Daksha Jewels
A division of Ocean Gems and Pearls
Address: Keston Rd, Kowdiar, Thiruvananthapuram, Kerala 695003
Email: dekshajewels@gmail.com
Phone: +91 93886 15809

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.